SmallBizGenius Analysis

Trivago, a hotel booking platform, receives predominantly negative reviews from customers citing poor customer service, booking issues, and unreliable pricing.

Category Breakdown

Scores based on analysis of 48 recent reviews

Booking Errors and Unreliable Service

9.0/10

Numerous reviewers report problems with Trivago booking the wrong dates, failing to honor reservations, and providing little to no support to resolve these issues. This appears to be a widespread and serious concern.

35 reviews mention this

Lack of Customer Service

7.5/10

Reviewers consistently criticize Trivago's poor customer service, with complaints about long wait times, unhelpful agents, and an overall inability to resolve problems effectively.

28 reviews mention this

Misleading Pricing and Refund Policies

7.0/10

Some reviewers report issues with Trivago's pricing, such as not receiving expected discounts or refunds, as well as concerns that the company's policies are deceptive or designed to keep customers' money.

21 reviews mention this

Pros & Cons

What Customers Love

Ability to compare hotel prices Mentioned 12x
"This app helps you to make a better decision on a properly keeping a budget but also going somewhere nice and elegant, but at the lowest price. You get to compare prices, who doesn't want that?"

Common Complaints

Unreliable bookings and reservations Mentioned 35x
"Booked a reservation through Trivago partner Algol Hotels (via Trivago website) only to show up at the hotel to find I had no reservation because the hotel had canceled the reservation a week earlier, and neither the hotel nor Trivago's partner bothered to let me know."
Poor customer service and lack of support Mentioned 28x
"The worst service and customer service ever! They have absolutely no intention of helping in any situation and are incredibly inconsiderate!"
Misleading pricing and refund policies Mentioned 21x
"Customer beware! Normally when there is a price reduction on the same property you receive it. This company bills you immediately and does not give you the price difference when they reduce it."

Common Questions About Trivago

Answers derived from customer review patterns

Is Trivago legit and trustworthy?

Based on the numerous negative reviews, Trivago does not appear to be a trustworthy or legitimate service, especially for small businesses. Reviewers consistently report issues with booking errors, poor customer service, and misleading pricing, suggesting that Trivago may not be reliable or accountable enough for the needs of small business owners.

Based on 45 reviews

Does Trivago have good customer service?

According to the reviews, Trivago's customer service is widely criticized as being unhelpful, unresponsive, and unable to effectively resolve customer issues. Many reviewers describe long wait times, unhelpful agents, and an overall lack of support, making Trivago a risky choice for small businesses that require reliable and responsive customer service.

Based on 28 reviews

Is Trivago worth it for small business?

Based on the overwhelmingly negative reviews, Trivago does not appear to be a worthwhile service for small businesses. The consistent reports of booking errors, pricing issues, and poor customer support suggest that the risks and hassles of using Trivago likely outweigh any potential savings or benefits, especially for time-strapped small business owners who need dependable booking and service.

Based on 45 reviews

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